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What to do if the broker doesn't withdraw money?

Are you trying to withdraw money, but the broker ignores requests? Are you being informed of new fees, having your account blocked, or simply being cut off from communication? Unfortunately, you've encountered financial fraudsters, and you need to act immediately!

Don't expect the situation to resolve itself – the longer you delay, the less chance you have of recovering your funds. Many scam brokers operate using the same scheme: they promise high profits, but when the client wants to withdraw money, they place obstacles or even block the account. However, there are methods that can help recover lost funds.

In this material, we will thoroughly examine what steps need to be taken, where to seek help, and how GdeTrust can assist in solving your problem. Read on to find out how to get your money back!

List of scam brokers

Profit ULK

Profit ULK Broker Review: Reviews and Exposure of Fraud Schemes

Plyrion

Review of Broker Plyrion: Reviews and Exposure of Fraud Schemes

Check the broker

Caught by a fraudulent broker or doubt the honesty of your broker? Submit a request for verification!

How to tell if a broker is a scammer? Key signs of a scam

Fraudulent brokers often disguise themselves as legitimate companies, promising incredible profits and favorable conditions. However, there are several signs that will help you recognize a scam:

  1. No license and regulation – honest brokers operate under the control of financial regulators (FCA, CySEC, SEC, etc.). If the company is not regulated, this is a warning sign. 
  2. Promises of guaranteed income – the financial instruments market is unpredictable, and no one can guarantee you a profit. If you are promised stable high earnings – you are dealing with scammers.
  3. Imposing large deposits – scammers often require large sums of money, convincing you that this will increase your chances of success.
  4. Lack of transparency – if the broker does not provide clear information about their terms, fees, and partners, this is a reason to be cautious.
  5. Manipulations with withdrawals – fraudulent companies come up with endless reasons why you cannot get your money: additional fees, taxes, verification, technical problems, etc.

If your broker shows at least one of these signs – be careful! And if you already have problems with withdrawing money, read on to find out what steps can help you recover your funds.

What to do if a broker deceived you and does not return your money?

If your broker does not release funds, it is important not to waste time. You need to act step by step:

  1. Gather evidence – save screenshots of conversations, account statements, contracts, call records. The more evidence you have, the higher the chance of getting your money back.
  2. Officially request a withdrawal – send a withdrawal request through your personal account and duplicate it to the broker's email. If there is no response or you are denied – this is already grounds for a complaint.
  3. Check the possibility of a chargeback – if you topped up your account with a bank card, you have a chance to initiate a payment return through the bank. Contact your bank's support service and find out if a chargeback is possible.
  4. File a complaint with the financial regulator – if the broker claims to be licensed, find their regulator (e.g., FCA, CySEC) and file an official complaint.
  5. Seek professional help – refund experts know how to act in such situations and will help you get your money back even in complex cases.

It is important to understand:

The sooner you start the refund process, the higher your chances of success. If the broker has already blocked your account or is not responding, contact GdeTrust specialists – we will analyze the situation and suggest the best options for resolution.

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How to Get Money Back from a Broker Through a Bank? Chargeback and Other Methods

If you have topped up your account with a broker using a bank card, you have the opportunity to get your money back using the chargeback procedure. It is a client protection tool that allows you to dispute suspicious transactions and return funds to your card.

How to arrange a chargeback?

  1. Contact the bank – call customer support and inquire about the possibility of a refund.
  2. Gather evidence – attach correspondence with the broker, screenshots of your personal account, transfer confirmations.
  3. Fill out the application – the bank will provide a form to dispute the transaction, which needs to be filled out correctly.
  4. Wait for review – the bank will send a request to the payment system (Visa, MasterCard), the process may take from 30 to 120 days.

Chargeback is suitable only for card payments and must be requested within 540 days from the date of transfer. If you paid with cryptocurrency, bank transfer, or e-wallets, it is more difficult to get your money back, but it is still possible through alternative methods.

Other refund methods:

  • Disputing the transaction in the payment system (if the broker accepted payments through PayPal, Skrill, etc.).
  • Contacting the financial regulator – if the broker is licensed, filing a complaint may force them to return the money.
  • Legal recovery – in complex cases, you will need to go to court or work with lawyers specializing in financial disputes.

If the broker is a fraudster and does not want to return your money, don't waste time – seek professional help. Specialists at GdeTrust will help you carry out the refund procedure as efficiently as possible.

Start the refund process with GdeTrust

File a complaint against a broker

You can file a complaint against a broker using this form. We will conduct a thorough analysis, add them to our blacklist, and you will also receive a free consultation on fund recovery.

Where to Complain About a Fraudulent Broker to Get Your Money Back?

If a broker refuses to withdraw money, it is important to immediately contact the competent authorities. Complaints against scammers can speed up the process of returning funds and even lead to the blocking of their activities.

Where to file a complaint?

  1. Financial Regulator – if the broker claims to have a license, check their number on the regulator's website (FCA, CySEC, SEC, etc.). File a complaint with supporting evidence.
  2. The Issuing Bank of Your Card – if the payment was made through Visa or MasterCard, you can request a chargeback. A complaint to the bank can be an additional argument.
  3. Payment Systems – if the payment was made via PayPal, Skrill, Neteller, file a request for a transaction refund.
  4. Cyber Police – in some cases, law enforcement agencies can start an investigation.
  5. Forums and Blacklists – by leaving reviews on specialized resources, you help warn other users about scammers.

If you need help filing a complaint and preparing documents, specialists at GDETrust will handle all the legal aspects of fund recovery.

Can you get your money back through the police and prosecutor's office?

Many victims of fraudulent brokers consider filing a complaint with the police or prosecutor's office. But how effective is it?

When does it make sense to contact law enforcement agencies?

  1. If the broker is registered in your country – local law enforcement can start an investigation.
  2. If the loss amount is large – in some countries, the police are more willing to take on cases with significant damage.
  3. If there is evidence of fraud – keeping records of all communications, payment transactions, and broker's promises will increase the chances of a successful investigation.

What are the difficulties?

  • If the broker is registered in an offshore zone, the police in your country may not have the authority to act.
  • The investigation can drag on for months or even years, and the likelihood of recovering money through court remains low.
  • Without professional support, the investigation can be difficult and unproductive.

If you want to increase your chances of recovering money, it is worth combining several methods – not only filing a police report but also chargebacks, complaints to financial regulators, and working with experts.

Lawyers at GdeTrust will help you draft a competent statement and advise on which steps in your situation will yield the best results.

Free consultation with a GdeTrust lawyer

Why is it difficult to get your money back without professional help?

Attempts to independently recover funds from a fraudulent broker often end in failure. Why does this happen?

Main difficulties in self-recovery:

  • The broker delays the process – fraudsters know how to "promise tomorrow," assuring the withdrawal of funds but inventing new excuses.
  • Legal knowledge is required – composing complaints, arguing a chargeback request, and negotiating with banks is difficult without experience.
  • Limited timeframes – for a chargeback, for example, there is a strict deadline (usually up to 540 days), and if missed, getting your money back becomes almost impossible.
  • International factor – many brokers are registered offshore, making it difficult to hold them accountable through local authorities.
  • Psychological pressure – fraudsters may intimidate, blackmail, and even threaten lawsuits to prevent the client from trying to get their money back.

How do professionals help recover funds?

  1. They assess the situation and choose the optimal recovery strategy.
  2. They competently draft complaints to banks, regulators, and law enforcement agencies.
  3. They provide legal support at all stages.
  4. They negotiate with brokers and payment systems using proven pressure methods.

Experts at GdeTrust know how to fight fraudsters and recover money even in difficult cases. Don't waste time – seek professional help!

Get help recovering funds from GdeTrust

Start the refund procedure!

Submit a request for a refund right now!

How does GdeTrust help return money to affected clients?

If your broker is not withdrawing money, it is important to act quickly and correctly. Independent attempts often do not yield results, but professionals know how to succeed.

What does GdeTrust do to return your funds?

  1. Situation analysis – we study all the details of your case, check the broker and identify possible ways of return.
  2. Gathering evidence – we help collect documents, correspondence, bank statements, technical payment data to prove fraud.
  3. Working with banks and payment systems – we submit chargeback requests, dispute transactions, interact with financial institutions.
  4. Complaints to regulators and supervisory authorities – we send official appeals to controlling structures that can influence the broker.
  5. Legal support – we support the client at all stages, including possible legal proceedings.
  6. Negotiations with the broker – in some cases, you can return the money by exerting competent pressure on fraudsters.
  7. Involving IT specialists and cybersecurity experts – technical analysis of the broker's activities, tracking its digital traces, identifying related companies and servers for impact through legal and regulatory mechanisms.

Why choose GdeTrust?

  • Experience in fund recovery – over 12 years of successful work, hundreds of returned cases.
  • Team of professionals – financial analysts, lawyers, cybersecurity specialists, and IT experts working comprehensively.
  • Deep broker analysis – we check registration data, IP addresses, digital traces, helping to identify fraudulent schemes.
  • We work with international regulators – we help file complaints to the SEC, FCA, CySEC, FINRA, BaFin, and other bodies.
  • Official support – we don't just consult, we take on the entire recovery process, including legal support.
  • Individual approach – we develop a recovery strategy depending on the amount of loss, payment system, and broker's jurisdiction.

Don't wait until the fraudsters completely disappear with your money! Contact GdeTrust, and we will do everything possible to return your funds.

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Summary: How Not to Fall into the Fraudsters' Trap and Protect Your Finances

Every day, new ways of deception appear in the financial market, and fraudsters find ever more sophisticated methods to deceive unsuspecting investors. However, armed with knowledge and the right approach, you can protect your funds and avoid the traps they set.

The main thing is to be careful when choosing a broker, thoroughly check the company's reputation, and watch for signs of fraud. If you encounter a problem, don't waste time and seek help from professionals. Experienced lawyers and specialists, such as the GdeTrust team, will help you effectively recover lost money and ensure the protection of your rights.

Don't forget: in case of financial fraud, it is important to act quickly and decisively. The sooner you take action, the higher the chance of recovering funds and preventing further losses.

Remember that the security of your finances depends on you. Make conscious and informed investment decisions and stay one step ahead of fraudsters!

Reviews

Reviews on Fund Recovery from Scammers

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Frequently Asked Questions

  • 1. How does the refund procedure work?

    The refund process begins with a thorough review of all available data about your case. We analyze information about the transaction, contacts with fraudsters, and also collect all necessary evidence. After that, we initiate the refund process through appropriate financial channels, contact organizations that could assist in recovering the funds, and provide legal assistance for the fastest and most effective result.

  • 2. What documents are required for a refund?

    To start the refund process, you will need to provide as much information as possible about your case. This may include:

    • Consent for data processing,
    • Documents confirming your transaction (e.g., receipts, correspondence with fraudsters, bank or cryptocurrency wallet statements),
    • Identification documents (passport, driver's license, and others),
    • Any other documents that can confirm the fact of fraud.
  • 3. How long does a refund usually take?

    The refund time can vary depending on the complexity of the case and the type of fraud. Usually, the process takes from a few weeks to several months. It depends on many factors, such as the availability of evidence, cooperation with financial institutions, and the jurisdiction in which the fraud was committed. We do our best to speed up the process and return your funds as quickly as possible.

  • 4. What types of fraud do we help combat and recover funds from?

    We specialize in recovering funds lost due to various types of financial fraud. This includes:

    • Broker fraud (including forex, binary options, and cryptocurrencies),
    • Cryptocurrency fraud,
    • Online store fraud,
    • Credit card and bank fraud,
    • Investment fraud and financial pyramids.
      We also help recover funds lost due to phishing, scam sites, and other types of online fraud.